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Receptionist
The Princess Grace Hospital

This job is no longer active and cannot be applied for.
Job type: Hotel Services
Department: FRONT OF H
Position type: Full-time
Position code: 002/6325/REC
Permanent/Contract: Permanent
* ELIGIBILITY TO WORK IN THE UK IS REQUIRED FOR THIS POSITION *
Closing Date: 12-03-2010
Speciality: Reception (Front of House)
Working Hours: 37.5 hours per week
Contact details: For further information please contact Cirilo de Jesus, Front of House Manager, on 0207 908 2163 or via email at cirilo.dejesus@hcahealthcare.co.uk
Position Summary: To provide a professional reception service to patients, consultants and visitors ensuring that standards and procedures are maintained to the highest level.
General
Responsibility:

- Meet and greet patients, visitors, consultants and staff and deal with their enquiries in a polite and professional manner.
- Answer telephone enquiries, referring where appropiate.
- Awareness and compliance with hospital policy.
- Provide a pleasant and efficient telephone service for patients, doctors, visitors, staff and any other callers.
- Maintain up to date knowledge of hospital services and facilities.
- Keep the switchboard area clean, tidy and free of obstuctions.
- Complete and maintain all necessary log books as required.
- Carry out any other reasonable tasks as required by the Switchboard Supervisor or Senior Members of Management.
- Ensure cardiac, fire and bomb procedures/testing are carried out correctly.
- Be familiar with staff and units within the hospital to provide a more efficient service.
- Operate and programme the internal bleep system.
- Report system faults as appropriate.
Requirements - Flexibility and the ability to work varied shifts on weekends.
- Exceptional communication skills, both verbal and non-verbal.
- Accuracy and attention to detail.
- Good team player.
- Customer care skills.
- Ability to work well under pressure and prioritise tasks.
- Computer literate.
- Good general level of education.
- Previous reception experience in a hospital environment is a distinct advantage.

This job is no longer active and cannot be applied for.


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